We currently ship within the United States only. We’re focusing on providing a reliable and straightforward shopping experience for customers across the USA.

Most orders are processed within 1–3 business days. After your order ships, delivery typically takes 3–8 business days within the United States. You’ll receive a tracking number by email once your order has shipped.

Yes! We offer free standard shipping on orders over $50 within the United States. Orders below $50 may be subject to standard shipping rates.

Once your order has shipped, you’ll receive a confirmation email with your tracking number. You can also use our Track Order page to check your shipment status.

If you need to cancel or make changes to your order, please contact us as soon as possible. We can make changes or cancel an order only if it has not yet been processed for shipment.

Yes, as long as your order has not yet been processed for shipment. Please contact us as soon as possible with your order details and the correct shipping address.

We offer a 14-day return policy from the date your order is delivered. To be eligible for a return, items must generally be unused and in their original condition and packaging. Please visit our Return Policy page for complete details.

We securely accept major payment methods, including Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay. Available payment options may vary at checkout.

Yes. Your payment is processed through Shopify’s secure checkout infrastructure using industry-standard encryption. We do not store your full payment information on our own servers.

Please contact us within 48 hours of delivery and include clear photos of the damaged product and packaging. Our support team will review the issue and help you with the next steps.

You can contact our support team by email at:

info@cozywex.com

We aim to respond to customer inquiries within 24 hours on business days.

Cozywex LLC

30 N Gould St #41410

Sheridan, WY 82801

United States